Before a product can be sent back to TiePie engineering, a Return Material Authorization number has to be obtained. To obtain this number, please fill in the form below. In case of a repair, when possible, please attach saved Multi Channel oscilloscope software measurements and/or screen shots clearly showing the problem to the RMA request.
When you want your instrument be recalibrated, please go to the recalibration request page.
After sending the form, TiePie engineering will contact you using the email address you provided, to give you the RMA number.
When returning an instrument for a repair to TiePie engineering, please make sure that:
- the instrument is properly packed
- a printed confirmation of the RMA number including a return address and contact details (at least e-mail address or fax number) is included
- accessories like oscilloscope probes, cables, manuals etc. are not included, unless they are required to reproduce the problem.
- the RMA number is clearly written on the outside of the parcel
Instruments sent to us without RMA number are processed with low priority.