Return Material Authorization

Before a product can be sent back to TiePie engineering, a Return Material Authorization number has to be obtained. To obtain this number, please fill in the form below. In case of a repair, when possible, please attach saved Multi Channel oscilloscope software measurements and/or screen shots clearly showing the problem to the RMA request.

When you want your instrument be recalibrated, please go to the recalibration request page.

Postal code*
State / Region
VAT number
Serial number*
In case of a repair,
what is the malfunction

After sending the form, TiePie engineering will contact you using the email address you provided, to give you the RMA number.

When returning an instrument for a repair to TiePie engineering, please make sure that:

  • the instrument is properly packed
  • a printed confirmation of the RMA number including a return address and contact details (at least e-mail address or fax number) is included
  • accessories like oscilloscope probes, cables, manuals etc. are not included, unless they are required to reproduce the problem.
  • the RMA number is clearly written on the outside of the parcel

Instruments sent to us without RMA number are processed with low priority.