Contact TiePie engineering

When you want to report a problem with an instrument and / or the Multi Channel oscilloscope software, it is preferred that you contact us via this form. Please provide the following information (when possible):

  • The name and serial number(s) of the instrument(s) 1
  • The version number of the installed USB driver for the instrument(s) 1
  • The version number of the Multi Channel oscilloscope software 2
  • A saved measurement setup (.TPS file) showing the issue
  • A screenshot (.PNG file) showing issue
  • The Windows version you use

1 Go to menu Instruments → Manage instruments..., single click the instrument and then press the Info Info button. From the dialog that shows, select and copy all displayed info.
2 Go to menu Help → About. From the About box, select and copy the complete version string.

You will receive a copy of the sent form at the e-mail address you supplied.

Name*
Email*
Question*
Software*
Software version*
3rd party software*
Operating system*
Virtual machine
Instruments*
Serial numbers*
Question*
Attachments

TiePie engineering office

TiePie engineering
Koperslagersstraat 37
8601 WL SNEEK
The Netherlands
+31 515 415 416
+31 515 418 819
support@tiepie.nl

The combined size of attachments must not exceed 32 MByte.